Privacy Policy

What is the purpose of our Privacy Policy?

Olga SAS, which manages the prostaphane.fr website, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of our reliability and trustworthiness.

As such, our Personal Data Privacy Policy clearly demonstrates our commitment to ensuring compliance within Olga SAS with the applicable rules on personal data protection and, more specifically, those of the General Data Protection Regulation (“GDPR”).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in the context of the services we provide to you.

Who is our Privacy Policy intended for?

Our Privacy Policy applies to you, regardless of your place of residence, provided that you are at least 15 years of age and are a customer or visitor to the prostaphane.fr website.

If you are under the legal age specified above, you are not authorized to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email at donneespersonnelles@avec-olga.com.

If you believe that we hold personal data concerning your children without your consent, please contact us at the dedicated address detailed above.

Does our Privacy Policy apply to candidates applying for a position with us?

If you are applying for a job at Olga SAS, you should consult our “candidate” policy, which is available at any time on our dedicated page at recrutement.olga.fr and which details the processing carried out as part of our recruitment process.

 

Why do we process your personal data and on what basis?

We process your personal data primarily for the following reasons:

• to browse our website, benefit from our services, and enable us to respond to your requests (e.g., requests for information, complaints, etc.) based on our terms and conditions of use and our legitimate interest in providing you with the best possible service.
• manage our customer service or consumer service based on the performance of the contract and our legitimate interest in responding to your requests and complaints in the best possible way.
• stay informed of our latest offers and events by email, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
• stay informed of our latest offers and events by telephone, based on our legitimate interest in retaining our customers and prospecting new potential customers.
• Manage billing and any unpaid invoices, based on our legitimate interest in obtaining payment for the services we provide and based on our terms and conditions.
• Follow us and comment on our social media posts based on our legitimate interest in having a dedicated social media page.
• receive our newsletter, which informs you of all the latest news about our services, based on our legitimate interest in retaining our customers and based on your consent if you are not yet a customer of our services.
• geolocate your position in order to provide you with a more fluid and accessible service, based on your prior consent.
• Allow you to participate in our contests, based on our legitimate interest in organizing them and enforcing the associated contest rules.
• Ensure your safety on our premises by using video surveillance cameras based on our legitimate interest in protecting you, our employees, and our premises.

We remind you that Olga is not intended to receive health data and that consumer forms and feedback should not contain this type of data, which is considered sensitive under the GDPR.

 

 

 

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a “simple” visitor to our website prostaphane.fr, and we undertake to process your data only for the reasons described above.

However, we may also obtain your personal data indirectly from partners if you have given your prior consent to them.

For professionals only, it is also possible that your personal data may be processed indirectly in the context of trade shows or social networks (e.g., LinkedIn).

However, when you voluntarily publish content on the pages we edit on social networks, you acknowledge that you are entirely responsible for any personal information you may transmit, regardless of the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarized below the categories of personal data and their respective retention periods:

• For individuals, personal identification data (e.g., last name, first name) and contact details (e.g., email address) are retained for the entire duration of the service provision, plus the legal limitation periods, which are generally five years.
• For professionals, personal identification data (e.g., last name, first name, position, company, department, etc.) and contact details (e.g., email address and work phone number, etc.) are retained for the entire duration of the service provision, plus the legal limitation periods, which are generally five years.
• For individuals, economic and financial data (e.g., bank account number, verification code, etc.) are retained for the period necessary for the transaction and for managing billing and payments, plus the legal limitation periods, which are generally 5 to 10 years.
• For professionals, when there is confusion between the name of your organization and your personal name (e.g., sole proprietor, microbusiness, etc.), economic and financial data (e.g., bank account number, verification code, etc.) are kept for the time necessary to complete the transaction and manage billing and payments, plus the legal limitation periods, which are generally 5 to 10 years. etc.), economic and financial data (e.g., bank account number, verification code, etc.) retained for the period necessary for the transaction and for managing billing and payments, plus the legal limitation periods, which are generally 5 to 10 years.
• Telephone number used in our telephone sales campaigns, retained for a maximum of 3 years from the last contact we had with you.
• Email address, kept for a maximum of 3 years from the last contact we had with you as part of our email prospecting campaigns, and kept until the end of your subscription to our newsletter.
• Responding to our satisfaction surveys based on our legitimate interest in improving our services and products.
• Geolocation data is kept for a maximum of 2 months.
• Video surveillance images collected using our video surveillance cameras and stored for a maximum period of one month.
• Connection data (e.g., logs, IP address, etc.) stored for a period of 1 year.
• Cookies are generally stored for a maximum period of 13 months. For more details on how we use cookies, please see our cookie policy, which is available at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to provide it to you after this period. At most, we can only retain anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are required to retain all personal data concerning you for the entire duration of the case, even after the expiry of the retention periods described above.

What rights do you have to control the use of your personal data?

The applicable data protection regulations grant you specific rights that you can exercise at any time and free of charge in order to control how we use your data.

• Right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality, or the secrecy of correspondence.
• Right to rectify personal data that is inaccurate, obsolete, or incomplete.
• Right to object to the processing of your personal data for commercial prospecting purposes, as well as to processing based on our legitimate interest, unless legitimate and compelling reasons justify such processing and prevail over your interests, rights, and freedoms.
• For consumers only, the right to register free of charge on the Bloctel cold calling opposition list at www.bloctel.gouv.fr.
• Right to request the erasure (“right to be forgotten”) of your personal data that is not essential to the proper functioning of our services.
• Right to restrict your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
• Right to data portability, which allows you to retrieve some of your personal data in order to store it or easily transfer it from one information system to another.
• Right to give instructions on the fate of your data in the event of death, either through you, a trusted third party, or a beneficiary.

For a request to be considered, it must be made directly by you or your representative at donneespersonnelles@avec-olga.com.

Requests cannot be made by anyone other than you or your representative. We may therefore ask you to provide proof of identity if we have doubts about the identity of the applicant, as well as proof of representation.

We will respond to your request as soon as possible, within a maximum of one month of receipt, unless the request is technically complex or we receive numerous requests at the same time. In this case, the response time may be up to three months.

Please note that we may still refuse to respond to any excessive or unfounded requests, particularly those that are repetitive in nature.

Who can access your personal data?

Your personal data is processed by our teams and our technical service providers for the sole purpose of operating our service.

We would like to point out that we check all our technical service providers before recruiting them to ensure that they strictly comply with the applicable rules on personal data protection.

FURTHERMORE, WE GUARANTEE THAT WE WILL NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR BUSINESS PARTNERS.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is hosted exclusively on servers located within the European Union.

Furthermore, we do our utmost to use only technical tools whose servers are also located within the European Union. If this is not the case, we take great care to ensure that they implement the appropriate safeguards required to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all the technical and organizational measures required to guarantee the security of your personal data on a daily basis and, in particular, to combat any risk of destruction, loss, alteration, or disclosure.

Do we use cookies when you browse our website?

We guarantee that we do not use any advertising cookies for the operation of this site.

However, we would like to inform you that we use statistical cookies when you browse our website. For more information, please see our Cookie Policy.

Who can you contact for more information about the use of your personal data?

To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO”) to our supervisory authority.

You can contact our DPO at any time, free of charge, at donneespersonnelles@avec-olga.com to obtain more information or details about how we process your data.

How can you contact the CNIL?

You can contact the “Commission nationale de l’informatique et des libertés” or “CNIL” at any time at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Privacy Policy be changed?

We may modify our Privacy Policy at any time to adapt it to new legal requirements and to new processing methods that we may implement in the future.

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